FAQ – CasaGlow

 

1. How long does shipping take?
• USA: Estimated delivery time is 7–14 business days.
• International: Estimated delivery time is 14–31 business days.
Shipping times may vary depending on customs processing and local postal services.

2. Do you offer order tracking?
Yes! As soon as your order has shipped, we upload tracking details.
You can view your tracking information anytime on our “Track Your Order” page.

3. When will tracking information be available?
Tracking details are updated as soon as we receive them from the carrier.
Depending on the product, updates may take a few days after shipping.

4. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused, in their original packaging, and in the same condition that you received them.

5. How do I request a return?
Just contact our customer support team with your order number.
We’ll guide you through the return process quickly and easily.

6. Can I change or cancel my order?
If your order has not been processed or shipped yet, yes!
Please contact us as soon as possible so we can assist you.

7. Do you offer refunds?
Refunds are issued once we receive and inspect the returned items.
Refunds are processed back to your original method of payment.

8. What payment methods do you accept?
We accept all major credit/debit cards and secure online payment platforms as well as PayPal.

9. My tracking says “delivered” but I didn’t receive it. What should I do?
Please check with your local post office, neighbors, family members, or building manager first.
If you still can’t find it, contact us—we’ll help resolve it.

10. Will I have to pay customs fees?
International shipments may incur customs duties depending on your country.
These fees are determined by local authorities, not CasaGlow.

11. How can I contact customer service?
You can reach us anytime via email or our website contact form.
We strive to respond promptly to all inquiries.
glowcasa4@gmail.com